The principle
The deliverable specification is a set of measurable promises: three domains, eighteen pages, six sections, seventy-two hours. If we miss one of them, you get your money back. If we meet all of them and you dislike what the research found, we do not — because the finding is the product, and an inconvenient answer is still an answer.
We would rather write this down plainly than be generous in a way we cannot sustain at $199. Everything below is a rule we will actually apply, not a starting position.
Full refund
No argument, no questions, on any of these:
- Late. Not delivered within 72 hours of payment clearing and all three domains being received
- Short. Fewer than 18 pages
- Incomplete. Any of the six sections in §1 of the terms missing
- Wrong subject. A domain analysed that you did not name
- A correction round we failed to return within 48 hours of a valid request
- You cancelled before work started — before the dossier is delivered and while we have not yet begun, tell us and we refund in full
You keep the dossier in every one of these cases. Asking you to return a PDF would be theatre.
Partial refund
Where one of your three competitors could not be researched — the domain does not resolve, or the company has no public web presence — and you did not send a replacement, we deliver the other two and refund one third. You will always be told about this within one business day of ordering, before the work is done, and offered the chance to substitute instead.
No refund
Once the dossier has been delivered and meets the specification:
- The findings were not what you hoped. That the research shows a competitor ahead of you, or shows less activity than you expected, is a result and not a defect
- An estimate turned out to be off. Paid and organic search figures come from third-party estimation tools, are labelled as estimates throughout, and are not represented as measurements
- You wanted a different scope — a fourth competitor, a different section, ongoing monitoring, a call. These are excluded in §5 of the terms and were excluded before you paid
- Information that is not public is not in it. Revenue, headcount and financials that no one has published cannot be researched from public sources
- You changed your mind after delivery
- After the correction round has been delivered, on the basis of matters the correction round covered
How to request one
Write to hello@trybenchline.com with your order email and one line saying which of the promises above was missed. That is the whole process — no form.
- We reply within one business day
- Approved refunds are issued through Paddle, our merchant of record, back to the original payment method
- Paddle typically returns funds within 3–10 business days, depending on your bank. That part is not in our hands
Please contact us before raising a chargeback. We respond in a day and refund what is owed; a chargeback takes months and will be contested with the delivery record and the specification.
EU and UK customers
Where a statutory right of withdrawal applies to you and cannot be excluded, it is not excluded by anything on this page. By ordering and asking for delivery inside the 72-hour window you agree that performance begins immediately; where the law permits, the right to withdraw ends once the dossier has been delivered.
Governing law
The laws of the State of Israel, with the competent courts of Be'er Sheva having exclusive jurisdiction, save where a mandatory consumer-protection rule in your own country says otherwise.